Understanding Non Verbal Communication At The Workplace

?The most important thing in communication is hearing what isn?t said? -Peter F.Drucker Ruzan Abu Sadah School of Communication Cleveland State University Nonverbal communication is one of the most paradoxical areas of personal and organizational life. Due to that, it has a crucial role in improving organization communication between managers and coworkers. (RT Moran, 2014) state that 75% of managers? time is spent communicating either verbally or non-verbally, which indicates importance for exploration into how communication is used in the workplace. In addition, employees need to comprehend and master the non-verbal communication since it?s an essential part of working environment, especially while interacting with their managers or†¦show more content†¦Thus, managers should be aware that most employees feel frustrated and insecure when receiving conflicting signals from their supervisors or coworkers. Additionally they may feel lower levels of job satisfaction when faced with communication difficulties. Finally, even though we have a rich base of literature about nonverbal communication across culture in the workplace, it does not yet encompass a solid level on how to understand and recognize the differences as they relate to cultural differences in nonverbal communication in the workplace. Based on the literature above, the following research question is formed: RQ: How are cultural differences in nonverbal communication perceived between Arab and Americans? cultures in the workplace. Keywords: Cultural differences, nonverbal communication, Workplace environment. Introduction: Have you ever wondered what people are actually trying to tell you? Especially in the presence of cultural differences? Have you ever spoke to your boss when suddenly he breaks away? Did you wonder if he was excited about your ideas or distracted by his work? Have you ever wondered what kind of impression you?ve made? Body language is a powerful tool. If you listen with your eyes as well as your ears, you can open new windows of perception. Studies have shown that body language accounts for more than 50% of all